virtual grind thoughts from the virtual world


Restarting vShield Manager Web Interface

Sometimes vCD cells lose connectivity to vShield Manager. Instead of rebooting the vShield Manager virtual machine, the web service of vShield Manager can simply be restarted.

To accomplish this, you can open the console of your vShield Manager virtual machine, log in, and enter enable mode. From there, enter configure mode and issue the command "no web-manager" and then "web-manager".

manager# configure terminal
manager(config)# no web-manager
manager(config)# web-manager

This will restart the web and hopefully clear any web service connectivity issues.


Collecting vShield Manager Logs

I ran in to some issues with the vShield Manager interaction with vCenter Chargeback. In order to troubleshoot, the vShield Manager logs need to be exported via the vShield Manager web interface or CLI.

To get the logs from the web interface, simply log in to the IP address of the web interface, click "Settings & Reports", then click "Audit Logs". Note that you can also download the logs to your local computer by clicking "Configuration", then "Support", then "Initiate". Once initiated, you can download the logs by clicking "Download".

For the CLI, simply log in via the console or ssh and issue a "show tech-support".